Have you experienced static shocks when you are in the office? I had numerous static shock incidents and I hate it.
I experience this most of the time when I walk on the carpet. I even experienced this when I interact with other people in the company. When I hand over some documents and shake [...]
I know how Twitter can be so powerful these days, that it can even cause a call center to close.
I just read in the news that Twitter is letting Qwest Communications go. This means that three call centers will shut down as almost 361 jobs are gone.
It turns out the customer service page on Twitter [...]
I will not eat that pantry food in our call center.
At least for today.
Don’t get me wrong. There’s nothing wrong with the food that we eat in the pantry. That caterer won the majority vote when they conducted a food tasting for call center employees. But you can’t blame me if I would take an [...]
One of my friends invited me today to shop to the nearest mall.
But I have to say no.
I would love to see my friend again, share a talk or two over my favorite ice blended drink, but I opted to stay in the house instead because of a lot of reasons.
I love chocolates, seeing them inside nice packages seem like they’re teasing you to get more than one. I can’t resist not to have one everyday, be it the local or cheap ones because when I have the budget to splurge then I go ahead and ask my sister to buy me a box (even [...]
I have been doing my blogwalking yesterday before going to work when I read this from Dylan 555’s blog.
Kudos to American Airlines for some great customer service. I screwed up today and booked a flight for 9:30PM instead of 9:30AM. With a quick call and a little fear in my voice, the call center [...]
JCPenney’s only West Coast customer service center is the latest addition to call centers to close this year.
Getting lesser calls
The call center existed in the first place to take catalog inquiries from customers through telephone. Since most of the customers nowadays turn to internet to see the items they want to order, hence the less [...]
In the United States, with the economy still in very poor condition as witnessed by call centers closing down, there is still hope for call center workers. Why? Because it is estimated that this year there will be greater demand for at-home call center employees.
When you say at-home it simply means a call center employee [...]
Continue reading about At-Home Call Centers to Increase in 2009
Call Center Food Is Usually Unhealthy
Lately I’ve been noticing the meals that my call center co-workers are eating at the pantry. And it’s quite alarming. Do you know why? It’s because most of their food items are very unhealthy.
Burgers and fries. Pizzas. Chips. Chocolate Bars.
Seldom do I see fruits and vegetables. The people that [...]
Call Center Job Security Amidst U.S. Recession
The last time I had a conversation with some of my friends from other call center companies, our talk was kind of gloomy. Why? Because it was about the job security in the BPO industry, particularly in the call centers, especially since the United States is experiencing heavy financial [...]
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