http://www.callcentergal.com A Call Center Blog Tue, 30 Jun 2009 04:04:30 +0000 http://backend.userland.com/rss092 en The other night, after a hard day's (or night) shift, I walked into a Coffee Bean and Tea Leaf branch near our call center office. All I wanted was to find a comfy seat, read something about diet pills review and relax in one corner. When I walked to the counter ... http://www.callcentergal.com/2009/06/28/quiche-anyone/ I am not sure if there are already call center operations in South Africa, I just read somewhere that the government there is considering creating the infrastructure for outsourcing businesses. Should the Philippines worry if that's the case? I don't think so because the expenses for call center operations will still ... http://www.callcentergal.com/2009/06/28/south-african-call-centers/ I have been working on a lot of stuff lately, both on my work in the call center and in my personal life. I even have to trade some hours of rest because of this but I am not complaining. I love what I am doing and I have learned ... http://www.callcentergal.com/2009/06/25/some-tuffy-stuff/ To my fellow call center employees, let us be extra careful whenever we're out on the road at night. The Inquirer.net reported that a call center agent was robbed while she was riding a jeepney on her way home. It happened at around 11pm in Quezon City. The robbers were able ... http://www.callcentergal.com/2009/06/20/another-call-center-agent-got-robbed/ A lot of non call center folks do not understand what these call center agents have to go through to finally let them be on the operations floor and take calls. That is why I strongly disagree their opinion especially when some people think that this job is a no ... http://www.callcentergal.com/2009/06/14/a-lot-of-learning-to-do/ The United States' transition from the analog broadcast of television stations to digital broadcast has kept the phones ringing at the call center of the Federal Communications Commission (FCC). Calls peeked on Friday, the day of the DTV transition, at 317,450 calls. The call center received 145,403 calls on Saturday ... http://www.callcentergal.com/2009/06/14/fcc-call-center-flooded-with-inquiries/ If you have read my previous post, I mentioned that a lot of call centers nowadays have their own recreation rooms to aid the stressful working conditions of call center agents. The available recreation channels may depend on a lot of factors like the budget that the company can allocate ... http://www.callcentergal.com/2009/06/14/most-wanted-gadget-in-call-centers/ A lot of call centers boast of being equal opportunity employers, while some has a different way to impose some of their rules. Just like what happened to some call center employees of Startek in Henry county. According to this article, nearly 70 employees were laid off due to "change in ... http://www.callcentergal.com/2009/06/14/startek-call-center-employees-laid-off-criminal-records-to-blame/ Call center agents are known to be resilient, no matter what happens on their call, they should always do their best to help their customers. Just imagine if you have to sit down and take calls for almost seven and a half hours everyday, then no matter how resilient you ... http://www.callcentergal.com/2009/06/13/ps3-in-call-centers/ What a day it has been for me. I did uncredited overtime work because I needed to assist a colleague with some of her tasks. I'm not complaining about doing that extra work. We do that all the time whenever someone needs a little helping hand. It's a give-and-take world ... http://www.callcentergal.com/2009/06/13/a-tiring-day/