I have been working on a lot of stuff lately, both on my work in the call center and in my personal life. I even have to trade some hours of rest because of this but I am not complaining. I love what I am doing and I have learned to find ways to bring [...]
A lot of non call center folks do not understand what these call center agents have to go through to finally let them be on the operations floor and take calls.
That is why I strongly disagree their opinion especially when some people think that this job is a no brainer. You need to always [...]
If you have read my previous post, I mentioned that a lot of call centers nowadays have their own recreation rooms to aid the stressful working conditions of call center agents.
The available recreation channels may depend on a lot of factors like the budget that the company can allocate for this or machines and [...]
Call center agents are known to be resilient, no matter what happens on their call, they should always do their best to help their customers.
Just imagine if you have to sit down and take calls for almost seven and a half hours everyday, then no matter how resilient you are, you won’t avoid feeling [...]
Whenever I ask someone (who does not work in a call center) of his impressions about call center agents, I always get three things.
For one, some people mentioned that it is easy to spot a call center agent because of his looks. He usually looks tired and sleepy. In his face you will see [...]
I have been employed in a number of call centers and since then, I experienced participating in some fire drill activities.
I don’t know with other companies but call centers are really proactive in educating their employees on some precautionary measures to do if such events occur.
This is how it goes. It usually starts with [...]
I approved some comments on my call center blog yesterday when I noticed a comment that came from supposed to be a call center admin.
I rarely get this comment and I was supposed to approve it until I noticed that the email address was not from a supposed to be company email address.
Most of the [...]
I am more for comfort over style. That has become my call whenever I choose clothes and shoes that I am going to wear when I go to work. That’s also the same thing I apply whenever I am going out with my friends.
With that said, I am very careful with where to go [...]
It is a known fact that here in the Philippines, you get a higher salary and better benefit package if you work in a call center. I know some former colleagues who tease me about it, they admit that they are somewhat envious of me.
But along with that issue, they are very vocal about [...]
I will have to go to work tomorrow.
But not for some call center agents.
As US celebrates Memorial Day, some call center agents were given the option to have that equivalent day here in the Philippines as their additional rest day. I just ended a phone call with a former colleague and he told me that [...]
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