Even though I work in the call center, I still have to convince myself enough that telephone banking is for me. Holding the printed copy of the bills payment slip gives me instant peace of mind.
So, yes, I still stand in line to pay my bills at the bank. But I value my time [...]
Photo credit: Andrew Feinberg
Have you ever attended a town hall meeting? If you’re an employee of a multinational company, chances are you already attended one during your stay.
In the call center, a town hall meeting is more than just a general assembly of call center employees. Let me share to you five reasons why [...]
Continue reading about Top 5 Reasons to Attend a Townhall Meeting
Once a year, I experience hoarseness in my voice. This is probably caused by my profession as I am always teaching. I’m always in front of a class, usually 30 or more people and when you’re talking to a pretty large group, you sometimes have to talk out loud. Otherwise, they won’t hear you and [...]
Why picking an alarm clock will tick as a good gift for call center agents.
If you’re thinking of a present to give, consider an alarm clock as part of your list, that is if he works in a call center.
I’m not kidding. A lot of call center agents have difficulty managing their sleep. Either [...]
Continue reading about Alarm Clock: A Ticking Gift for Call Center Agents
I know that up to this time, a lot of call centers are still celebrating their Post Christmas / Year End party. So let me share some tips so you can make the most out of your holiday party.
1.) Register to confirm your attendance.
Whether you’ll attend or not make [...]
Continue reading about 10 Tips to Enjoy your Call Center Year End Party
Let’s say you want to seek the ‘greener pasture’ and you want to move on in your present career. So after you updated your resume and compiled all the necessary paper work, you started to let the word out. You submitted your resume online, and then waited for their call for the initial interview and [...]
When was the last time that you talked to a call center agent for your concerns? Did the agent sound pleasant in the way she say her spiel? Did you ‘hear’ the agent’s smile throughout the call? If not, she needs to let the customer ‘hear’ her smile.
I know that you will agree with me [...]
Continue reading about The Power of Call Center Agent’s Smile
Hi everyone!
On my first few posts, I shared The Top 10 Interview Questions and how one should understand it based on interviewers’ expectations. After I got a few comments about it, I realized that I should share more tips on how to ace (call center) job interviews.
Okay, let’s say you were in an interview [...]
Continue reading about 40 Behavioral Questions Your Interviewer Might Ask
Tired of taking calls? You deserve a break!
Oops, not that one. =)
Well, if it’s just the first few hours of the shift and you need to take your one hour break, why not take that break time wisely? You can try one, two or more from the list below.
I usually ride a cab going to work whenever I’m pressed for time. When its dawn and I really feel the need to go home from shift the soonest, I also opt to call for one.
Issues about security and ‘fair’ fare will always be there. But for now, I will share some tips on [...]
Continue reading about Callcentergal’s Tips for a Safer Taxi Ride
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