The other night, after a hard day’s (or night) shift, I walked into a Coffee Bean and Tea Leaf branch near our call center office. All I wanted was to find a comfy seat, read something about diet pills review and relax in one corner.
When I walked to the counter and ordered my usual caffeinated [...]
I am not sure if there are already call center operations in South Africa, I just read somewhere that the government there is considering creating the infrastructure for outsourcing businesses.
Should the Philippines worry if that’s the case? I don’t think so because the expenses for call center operations will still be cheaper here like for [...]
I have been working on a lot of stuff lately, both on my work in the call center and in my personal life. I even have to trade some hours of rest because of this but I am not complaining. I love what I am doing and I have learned to find ways to bring [...]
To my fellow call center employees, let us be extra careful whenever we’re out on the road at night.
The Inquirer.net reported that a call center agent was robbed while she was riding a jeepney on her way home. It happened at around 11pm in Quezon City.
The robbers were able to get her backpack containing [...]
A lot of non call center folks do not understand what these call center agents have to go through to finally let them be on the operations floor and take calls.
That is why I strongly disagree their opinion especially when some people think that this job is a no brainer. You need to always [...]
The United States’ transition from the analog broadcast of television stations to digital broadcast has kept the phones ringing at the call center of the Federal Communications Commission (FCC).
Calls peeked on Friday, the day of the DTV transition, at 317,450 calls. The call center received 145,403 calls on Saturday and 62,949 calls on Sunday, [...]
Continue reading about FCC Call Center Flooded With Inquiries
If you have read my previous post, I mentioned that a lot of call centers nowadays have their own recreation rooms to aid the stressful working conditions of call center agents.
The available recreation channels may depend on a lot of factors like the budget that the company can allocate for this or machines and [...]
A lot of call centers boast of being equal opportunity employers, while some has a different way to impose some of their rules.
Just like what happened to some call center employees of Startek in Henry county. According to this article, nearly 70 employees were laid off due to “change in service conditions”. But some employees [...]
Continue reading about StarTek Call Center Employees Laid Off, Criminal Records to Blame
Call center agents are known to be resilient, no matter what happens on their call, they should always do their best to help their customers.
Just imagine if you have to sit down and take calls for almost seven and a half hours everyday, then no matter how resilient you are, you won’t avoid feeling [...]
What a day it has been for me. I did uncredited overtime work because I needed to assist a colleague with some of her tasks. I’m not complaining about doing that extra work. We do that all the time whenever someone needs a little helping hand. It’s a give-and-take world after all.
Anyway, it was actually [...]
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