Call Center Job Security Amidst U.S. Recession
The last time I had a conversation with some of my friends from other call center companies, our talk was kind of gloomy. Why? Because it was about the job security in the BPO industry, particularly in the call centers, especially since the United States is experiencing heavy financial problems.
It is a known fact that the majority of the clients or businesses of the call centers here in the Philippines are U.S. companies. Everyday we hear about news of massive layoffs, of companies filing for bankruptcies that such news are starting to be a normal occurrence. But to us who are working in the call center industry, these news really hit close to home. Our source of income relies heavily to the health of these U.S. companies who hire us to do back end office jobs for them, to man their customer support services, and other vital company operations.
A friend of mine even said, “Is it time for us to change course? Is it time to start looking for work?”
I thought to myself that it doesn’t have to be that way. I am quite optimistic that I always think that this is just a phase that will pass by.
How I wish I am right.
Tags: call center, call center job, job security
January 6th, 2009 at 10:44 pm
I am also hearing those news from my friends in call center girl, I hope it is not true.
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January 7th, 2009 at 8:29 am
No, call centers are the least affected. Their client may be esp. financial accounts but Im seeing the BPO grow in the next few years in our country. Still, a lot of job openings in the agent and management level up to high management level.
January 9th, 2009 at 11:01 am
I don’t think you have to worry about bankruptcies so much as you need to worry about all the unemployed US Citizens. The more unemployed US citizens there are, the less the US citizens will want for pay. Thus making it easier for a company in the US to pay someone from the US rather than off-shoring. There is a big trend in the US right now that is starting to take place where companies no longer want to outsource call centers. It drives American consumers crazy when they call for help only to talk with someone who has an accent that they can’t understand.
Although I’m with you hoping that this is all just a passing phase. The more jobs out there for everyone in the world the better!
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